PRIVACY POLICY

We collect personal information when you interact with our website, submit commission requests, or communicate with us.

• •
  Personal Information: Name, email address, social media handles, payment information, and contact details provided during the commission process.
• •
  Commission Information: Project details, visual references, communication history, and project files.
• •
  Technical Information: Usage data, device information, IP address, browser type, and cookies.

We use your information for:

• •
  Service Provision: Fulfilling commissions, communicating about project progress, providing aftercare support, and processing payments.
• •
  Business Operations: Improving our services, analyzing usage patterns, maintaining records, and preventing fraud.
• •
  Marketing: Sending service updates (with your consent), displaying portfolio work (unless a Privacy add-on is purchased).
• •
  Legal Compliance: Complying with applicable laws and responding to legal requests.

We do not sell your personal information. We may share it with:

• •
  Service Providers: Payment processors (PayPal, Wise), email services, cloud storage providers, and analytics tools — only as necessary to provide our services.
• •
  Business Transfers: In the event of a merger, acquisition, or asset sale.
• •
  Legal Requirements: To comply with the law, enforce our Terms of Service, or protect our rights.
• •
  With Your Consent: For example, showcasing your commissioned artwork in our portfolio (unless a Privacy add-on has been purchased).

We implement technical and organizational measures to protect your data.

• •
  Technical Safeguards: SSL/TLS encryption, secure servers, regular security assessments.
• •
  Organizational Measures: Access controls, staff confidentiality obligations, incident response procedures.
• •
  Payment Security: Payment processing is handled through trusted third-party providers (PayPal, Wise, bank transfer). We do not store credit card numbers or sensitive payment details on our servers.

We use cookies to enhance your experience.

• •
  Essential Cookies: Required for basic website functionality.
• •
  Preference Cookies: Remember your settings and preferences.
• •
  Analytics Cookies: Help us understand how visitors use our website.
• •
  Third-Party Cookies: From services like Google Analytics.

Your Choices: You can control cookies through your browser settings.

Depending on your jurisdiction, you may have the right to:

• •
  Access your personal data.
• •
  Correct inaccurate or incomplete data.
• •
  Request deletion of your data.
• •
  Restrict or object to data processing.
• •
  Request data portability.
• •
  Withdraw consent at any time.

To exercise these rights, contact [email protected].

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

Your data may be transferred to and processed in Indonesia, where PT Merchia Studio Kreasi is headquartered. We take appropriate steps to ensure your data is protected in accordance with applicable data protection laws.

• •
  Commission files: Project files are archived for 90 days after delivery. Extended storage may be available upon request.
• •
  Personal data: Retained only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• •
  Communication records: Retained for the duration of the client relationship and a reasonable period thereafter for legal and operational purposes.

We may update this Privacy Policy from time to time. Material changes will be communicated through our website. The date at the top of this page indicates when this policy was last updated.