PRIVACY POLICY

We collect personal information when you interact with our website, submit commission requests, or communicate with us. The types of information we collect include:

Personal Information

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  Contact Information: Name, email address, phone number, and mailing address (if applicable for physical deliveries).
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  Account Information: Username, password, and profile information if you create an account on our website.
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  Social Media Handles: If you provide them for tagging purposes or communication.
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  Payment Information: Credit card details, PayPal information, or other payment details (note that payment processing is handled by secure third-party payment processors).

Commission Information

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  Project Details: Information about your commission request, including descriptions, references, and specifications.
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  Reference Images: Any images or visual materials you provide as references for your commission.
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  Communication History: Records of our communications regarding your commission.

Technical Information

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  Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and actions taken.
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  Device Information: Information about the device you use to access our website, including device type, operating system, and browser type.
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  IP Address: Your IP address and general location information.
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  Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookie Policy section for more details).

We use the information we collect for the following purposes:

Service Provision

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  To process and fulfill your commission requests
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  To communicate with you about your commission
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  To provide customer support and respond to inquiries
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  To process payments and manage billing

Business Operations

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  To improve our services and website functionality
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  To analyze usage patterns and trends
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  To maintain our business records
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  To detect and prevent fraud or abuse

Marketing and Communication

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  To send you updates about our services, promotions, and news (with your consent where required)
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  To display relevant advertising and content
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  To respond to your comments or questions on social media

Legal Compliance

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  To comply with applicable laws and regulations
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  To respond to legal requests and prevent harm
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  To enforce our terms and policies

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers include:

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  Payment Processors: To process payments securely (e.g., PayPal, Stripe)
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  Email Service Providers: To send communications and newsletters
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  Cloud Storage Providers: To store files and data securely
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  Analytics Providers: To help us understand website usage

All service providers are required to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

Business Transfers

If Chrientmip Studio is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

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  Enforce our Terms of Service and other agreements
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  Protect the rights, property, or safety of Chrientmip Studio, our customers, or others
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  Prevent fraud or illegal activity

With Your Consent

We may share your information with third parties when you have given us your consent to do so. For example, with your permission, we may showcase your commissioned artwork in our portfolio or on social media.

Anonymized and Aggregated Data

We may share anonymized or aggregated data (information that does not directly identify you) with third parties for research, marketing, analytics, and other purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

Technical Safeguards

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  Encryption: We use SSL/TLS encryption to protect data transmitted to and from our website.
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  Secure Storage: We store your data on secure servers protected by firewalls and access controls.
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  Regular Security Assessments: We conduct periodic reviews of our security measures to identify and address potential vulnerabilities.
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  Payment Security: We do not store credit card details on our servers. All payment transactions are processed through secure payment gateways that comply with PCI DSS standards.

Organizational Measures

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  Access Controls: We limit access to personal information to employees, contractors, and agents who need to know that information to process it for us. These individuals are subject to confidentiality obligations.
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  Staff Training: Our team members receive training on privacy and data security practices.
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  Incident Response Plan: We have procedures in place to address potential data breaches.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

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  The amount, nature, and sensitivity of the personal information
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  The potential risk of harm from unauthorized use or disclosure
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  The purposes for which we process your personal information
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  Whether we can achieve those purposes through other means
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  Applicable legal requirements

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. This section explains how we use these technologies and your choices regarding them.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

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  Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
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  Preference Cookies: These cookies remember your preferences and settings to enhance your experience on our website.
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  Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website and services.
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  Marketing Cookies: These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

Third-Party Cookies

Some cookies are placed by third parties on our website. These third parties may include analytics providers (like Google Analytics), social media platforms, and advertising networks. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. You can:

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  Delete cookies from your browser
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  Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
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  Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

Depending on your location, you may have certain rights regarding your personal information. We are committed to respecting these rights and providing you with reasonable access and control over your data.

Your Data Rights

You may have the right to:

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  Access: Request information about the personal data we hold about you and how we use it.
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  Correction: Request that we correct any inaccurate or incomplete personal information we hold about you.
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  Deletion: Request that we delete your personal information in certain circumstances.
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  Restriction: Request that we restrict the processing of your personal information in certain circumstances.
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  Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
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  Objection: Object to our processing of your personal information in certain circumstances.
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  Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@chrientmip.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

Limitations

There may be circumstances where we cannot fulfill your request, such as:

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  Where the request would adversely affect the rights and freedoms of others
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  Where the request is manifestly unfounded or excessive
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  Where we are legally required to retain the information

If we are unable to fulfill your request, we will explain the reasons why.

Complaints

If you are not satisfied with our response to your request or believe our processing of your personal information does not comply with data protection law, you have the right to lodge a complaint with a supervisory authority responsible for data protection in your country.

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at privacy@chrientmip.com, and we will take steps to remove such information from our systems.

If we learn that we have collected personal information from a child under the age of 16 without parental consent, we will take steps to delete that information as quickly as possible.

Chrientmip Studio is based in Indonesia, and your information may be transferred to, stored, and processed in Indonesia and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those in your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable data protection laws. We take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, including through:

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  Standard Contractual Clauses: Where appropriate, we implement standard contractual clauses approved by relevant authorities to ensure adequate protection for your information.
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  Data Processing Agreements: We enter into data processing agreements with our service providers that include provisions for the protection of your personal information.
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  Compliance Frameworks: We work with service providers who maintain compliance with international data protection standards and regulations.

By using our website and services, you consent to the transfer of your information to countries outside your country of residence, including to Indonesia, which may have different data protection rules than those in your country.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page.

If we make material changes to this Privacy Policy, we will notify you by:

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  Posting a notice on our website
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  Sending an email to the address associated with your account (if you have one)
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  Displaying a banner or pop-up notification on our website

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Our Data Protection Officer can be contacted at dpo@chrientmip.com for specific privacy-related inquiries.

We will respond to your inquiry as soon as possible, typically within 30 days.