TERMS OF SERVICE

Please read these terms carefully before commissioning our services. These terms establish the rights, responsibilities, and expectations for both parties.

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General Terms

Last Updated: November 5, 2025

These Terms of Service ("Terms") govern your use of services provided by Chrientmip Studio ("Studio", "we", "us", or "our"). By commissioning our services, you agree to these Terms in their entirety.

Chrientmip Studio is a professional anime illustration studio specializing in character designs, illustrations, chibis, and emotes. We provide custom artwork services to clients worldwide for both personal and commercial use, subject to the licensing terms specified herein.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Commission Process

By submitting a commission request, you acknowledge that you have read, understood, and agreed to these Terms. The commission process follows these steps:

  1. Request Submission: You submit a commission request through our form or via email, providing all necessary details about your project.
  2. Review & Quote: We review your request and provide a detailed quote based on our current rates and your specific requirements.
  3. Agreement & Deposit: Upon accepting the quote, you agree to these Terms and pay a non-refundable 50% deposit to secure your spot in our queue.
  4. Concept Sketches: We create initial concept sketches based on your requirements for your review and feedback.
  5. Revisions: You provide feedback on the sketches, and we make revisions according to our revision policy.
  6. Final Artwork: Once the sketch is approved, we proceed with the final artwork, including full coloring and details.
  7. Final Payment: Upon completion, you pay the remaining 50% balance.
  8. Delivery: After receiving the final payment, we deliver the high-resolution files in the agreed-upon formats.

We reserve the right to refuse any commission request at our discretion, particularly those that violate our content policies or that we feel do not align with our artistic values or capabilities.

Payment Policy

Our payment policy is structured to protect both parties during the commission process:

  • Payment Structure: We require a 50% non-refundable deposit to begin work, with the remaining 50% due upon completion before final files are delivered.
  • Payment Methods: We accept PayPal, bank transfers, and major credit cards. All prices are in USD unless otherwise specified.
  • Invoicing: We will send detailed invoices for both the initial deposit and final payment through our payment system.
  • Late Payments: Final files will not be delivered until full payment is received. Projects with outstanding balances for more than 30 days may be considered abandoned.
  • Additional Fees: Rush orders, complex designs, additional characters, and commercial licensing may incur additional fees as outlined in our pricing structure.
  • Taxes: Clients are responsible for any applicable taxes, duties, or fees in their jurisdiction.

Revision Policy

We strive to ensure your satisfaction with our work. Our revision policy is designed to provide clear expectations regarding the feedback and revision process:

  • Included Revisions: Each commission includes a specific number of revision rounds as outlined in your service package (typically 2-3 rounds).
  • Revision Stages: Revisions are primarily offered during the sketch phase (1-2 rounds) and after initial coloring (1 round).
  • Additional Revisions: Revisions beyond the included amount will incur additional fees ($20-30 per additional revision round).
  • Major Changes: Significant changes to the concept, composition, or character design after the sketch has been approved may be treated as a new commission and charged accordingly.
  • Feedback Timeline: Clients must provide revision feedback within 7 days of receiving the work. After this period, the work may be considered approved.
  • Consolidated Feedback: To ensure efficient workflow, please provide all revision requests for a particular stage at once rather than in multiple separate communications.

Licensing & Usage Rights

Understanding the licensing terms for commissioned artwork is essential. Our licensing structure is designed to balance your needs with our rights as creators:

Copyright Ownership

Chrientmip Studio retains the copyright to all artwork we create, including sketches, works in progress, and final pieces. When you commission artwork from us, you are purchasing a license to use the artwork according to the terms specified below, not the copyright itself.

Personal Use License (Standard)

All commissions include a Personal Use License at no additional cost. This license grants you the following rights:

  • Display the artwork on personal social media accounts and websites
  • Use the artwork as personal avatars, banners, or wallpapers
  • Print the artwork for personal display (not for sale)
  • Credit to Chrientmip Studio is appreciated but not required for personal use

Commercial Licensing Options

For commercial use of commissioned artwork, you must purchase one of the following commercial licenses in addition to the base commission price:

License TypeIndie/Small BusinessMedium BusinessCorporate
Additional Cost+30% of base price+60% of base price+100% of base price
Audience SizeUp to 10,000 followersUp to 100,000 followersUnlimited
Revenue BracketUnder $10,000 annual$10,000-$100,000 annualOver $100,000 annual
Duration1 year2 yearsPerpetual
Social Media Use
Website Use
Digital ProductsLimited runUnlimitedUnlimited
Physical ProductsLimited runStandard productionMass production
AdvertisingLimited campaignsUnlimited campaigns
Credit RequiredYesYesOptional

Usage Restrictions

Regardless of the license purchased, the following restrictions apply to all commissioned artwork:

  • No Modification: You may not substantially modify, alter, or create derivative works from the commissioned artwork without written permission.
  • No Transfer: Licenses are non-transferable. You may not sell, sublicense, or transfer the artwork or usage rights to another individual or entity.
  • No Misrepresentation: You may not claim the artwork as your own creation or remove any embedded watermarks or signatures.
  • No Harmful Use: The artwork may not be used for illegal, harmful, discriminatory, or defamatory purposes.

Portfolio Rights

Chrientmip Studio reserves the right to display all commissioned artwork in our portfolio, website, social media, and promotional materials unless a private commission agreement has been purchased.

Private commissions (with an additional 20% fee) will not be publicly displayed or shared by Chrientmip Studio without your explicit permission.

Custom Licensing

For specific licensing needs not covered by our standard options, please contact us to discuss custom licensing arrangements.

Refund Policy

Our refund policy is designed to be fair to both clients and artists:

  • Initial Deposit: The 50% deposit is non-refundable as it secures your spot in our queue and compensates for preliminary work.
  • Cancellations: If you cancel after work has begun but before the final artwork stage, we may offer partial credit toward a future commission at our discretion.
  • Dissatisfaction: If you're unsatisfied with the final artwork despite our revision process, we will work with you to address your concerns. Refunds at this stage are considered only in exceptional circumstances.
  • Studio Cancellation: If we must cancel your commission due to unforeseen circumstances, you will receive a full refund of any payments made.
  • Refund Requests: All refund requests must be submitted in writing to contact@chrientmip.com within 7 days of the issue arising.

Privacy Policy

Chrientmip Studio is committed to protecting your privacy. This section outlines how we collect, use, and protect your personal information:

  • Information Collection: We collect personal information such as your name, email address, and social media handles when you submit a commission request or contact us.
  • Information Use: We use your information to communicate with you about your commission, process payments, and deliver completed work.
  • Information Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services (e.g., payment processors).
  • Data Security: We implement reasonable security measures to protect your personal information from unauthorized access or disclosure.
  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • Your Rights: You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at contact@chrientmip.com.

Legal Contact

For legal inquiries, concerns about these Terms, or to request clarification on any policies, please contact:

Chrientmip Studio Legal Department

Email: legal@chrientmip.com

Legal Entity: PT Merchia Studio Kreasi

Address: Pekanbaru, Riau, Indonesia

Business Hours: Monday-Saturday, 14:00-22:00 WIB (UTC+7)

We strive to respond to all legal inquiries within 3 business days. For urgent matters, please indicate "URGENT" in your email subject line.

Acceptance of Terms

By commissioning our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree with any part of these Terms, please do not proceed with commissioning our services.

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